Customer Success Manager - Oil & Gas (225-716)

The role of a Customer Success Manager in the Oil & Gas industry is pivotal as it bridges the gap between the company and its clientele, ensuring satisfaction and retention. This position involves working closely with clients to understand their needs and helping them achieve their business objectives through the use of the company's products and services. The Customer Success Manager acts as a trusted advisor and advocates for the customer, leveraging insights and industry knowledge to provide valuable solutions. This role requires excellent communication skills, a deep understanding of the oil & gas sector, and the ability to develop strategic relationships with key stakeholders. Ultimately, the position focuses on driving customer satisfaction, fostering loyalty, and promoting customer lifetime value.

Responsibilities

• Develop and maintain strong relationships with key clients in the oil & gas industry.
• Identify customer needs and align them with the company's products and services.
• Provide ongoing support and guidance to customers, ensuring their success and satisfaction.
• Act as a liaison between customers and internal teams to resolve issues and concerns.
• Conduct regular check-ins and business reviews with clients to ensure they are achieving desired outcomes.
• Gather and analyze customer feedback to drive continuous improvement across service offerings.
• Create tailored solutions and strategic plans that address individual client needs and goals.
• Monitor and report on customer account health, identifying risks and opportunities for growth.
• Facilitate customer training and onboarding to maximize the utilization of products and services.
• Collaborate with sales and marketing teams to identify expansion opportunities within existing accounts.
• Keep up-to-date with industry trends and developments to offer expert advice to clients.
• Ensure proper documentation of client interactions, agreements, and service details.

Requirements

• Bachelor's degree in Business, Engineering, or a related field preferred.
• Minimum of 3 years of experience in customer success or account management roles.
• Proven track record in the oil & gas industry with a deep understanding of its dynamics.
• Excellent communication, negotiation, and interpersonal skills are essential.
• Ability to analyze and interpret complex data to derive customer insights.
• Strong problem-solving skills with the ability to propose effective solutions.
• Proficiency in CRM software and customer success tools is highly desirable.