Customer Service Representative (225-612)

As a Customer Service Representative, you will play a crucial role in representing our company and providing an exceptional service experience to our clients. This role requires excellent communication skills, patience, and problem-solving capabilities. You will be the main point of contact for customers, addressing their inquiries, resolving issues, and providing assistance with our products or services. You will need to maintain a high level of professionalism and build positive relationships with customers, ensuring their satisfaction and promoting a positive image of our company. This is an excellent opportunity for individuals who have a passion for helping others and thrive in dynamic environments.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Resolve product or service problems by clarifying customer concerns and following up.
• Maintain a high level of professionalism and courteousness during all customer interactions.
• Research and analyze issues in a timely manner and provide effective solutions.
• Document every interaction with customers in the company's CRM system accurately.
• Provide customers with accurate information about product features, prices, and services.
• Collaborate with other departments to expedite solutions and ensure customer satisfaction.
• Identify and escalate priority issues to the appropriate resources when necessary.
• Follow communication procedures, guidelines, and policies to deliver a consistent service experience.
• Contribute to a high-performing team environment by meeting or exceeding set goals.
• Participate in training sessions to update product or service knowledge regularly.
• Gather and report customer feedback to help improve products and services.

Requirements

• High school diploma or equivalent; a bachelor's degree is preferred.
• Previous experience in a customer service role is highly desirable.
• Strong communication skills, both verbal and written, are essential.
• Must possess excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively within a team setting.
• Proficient in using computers and familiar with customer service software tools.
• Flexibility to work various shifts, including evenings, weekends, and holidays.