Customer Service Executive (Logistics) (225-619)

As a Customer Service Executive in the logistics industry, you will play a pivotal role in ensuring smooth and efficient handling of clients' requests, inquiries, and logistics-related challenges. You will act as the primary point of contact for customers, addressing their needs and providing exceptional service to enhance customer satisfaction and foster long-term relationships. The ability to efficiently coordinate with various internal teams, such as operations, sales, and warehouse teams, is critical for success in this role. You will need to possess excellent communication and problem-solving skills, as well as a thorough understanding of logistics processes, to effectively manage customer expectations and deliver outstanding service outcomes. Your proactive approach and dedication to continuous improvement will contribute to the overall performance and reputation of our logistics services.

Responsibilities

• Respond promptly to customer inquiries through phone, email, or chat platforms.
• Coordinate with operations and logistics teams to ensure timely delivery of services.
• Maintain accurate and up-to-date customer records in the CRM system.
• Resolve any customer issues or complaints using effective problem-solving skills.
• Provide customers with accurate and detailed information about logistics services.
• Handle and process customer orders and requests efficiently and accurately.
• Follow up with customers to ensure resolution and customer satisfaction.
• Collaborate with cross-functional teams to improve overall service delivery.
• Identify opportunities to up-sell or cross-sell additional logistics services.
• Compile and analyze customer feedback to improve service strategies.
• Ensure compliance with company policies and logistics regulations at all times.
• Participate in training programs to stay updated on logistics industry trends.

Requirements

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• Minimum of two years’ experience in customer service, preferably in logistics.
• Strong understanding of logistics and supply chain management processes.
• Excellent verbal and written communication skills are essential for this role.
• Proficient in using CRM software and Microsoft Office applications.
• Strong problem-solving skills with a customer-centric mindset.
• Ability to handle high-pressure situations and prioritize multiple tasks effectively.