Customer Service Agent
Tabreed
United Arab Emirates
20th May 2025
2505-1945-1
Job Description
This role provides support services to residents and companies who are seeking information relating to Tasleem cooling services. This will include providing customers with accurate information and assisting with the fulfilment of cooling service contracts and processing payments.
Key Accountabilities
▪ Description
- Customer Support
- Present a professional and courteous attitude when engaging with customers.
- Recognise when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.
- Minimise the need to revert to a customer for administrative purposes but ensuring that new contracts, payment receipting and application processes are followed step by step and accurately.
- Knowledge and fulfilment of customer contracts
- Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.
- Payments and Reconciliation
- Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank
- Policies & Procedures
- Follows all relevant Department/Unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Ensuring the organization adheres to legal frameworks in areas such as discipline & grievance, redundancy, and employment law.
- Health, Safety & Environment
- Ensure compliance to all relevant health, safety, and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, and a responsible environmental attitude
Job Details
| Role Function: | Customer Service | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Abu Dhabi | Number of Vacancies: | 1 |
| Job Category: | Customer Service | Company Website: | http://www.tabreed.ae |
| Company Industry/ Sector: | Utilities | ||
What We Offer
About the Company
From commissioning its first district cooling plant in Sweihan, Abu Dhabi in 1998 to 80 plants today across the GCC, Tabreed has defined the region’s cooling excellence standards with an unwavering commitment to quality, safety and efficiency.Built on a successful track record acquired over the last 20 years, our partners trust us to deliver innovative and reliable solutions that meet their cost and operational efficiency goals as well as drive energy efficiency and sustainability.As a UAE-based regional utility leader, Tabreed offers stable financials returns and shareholder value as a publicly listed company on the Dubai Financial Market.For more information, visit www.tabreed.ae
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