Customer Service Agent (225-909)

As a Customer Service Agent, you will play a vital role in creating positive experiences for our customers by addressing their needs and ensuring their satisfaction. You will be the primary point of contact for customers and will be responsible for handling inquiries, resolving issues, and providing product or service information. Your goal will be to maintain customer loyalty by providing exceptional service. You will need strong communication and problem-solving skills, along with the ability to remain calm and efficient under pressure. This position offers an opportunity to work in a dynamic environment where you can make a tangible difference in customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat efficiently and accurately.
• Identify and resolve customer issues in a professional and timely manner.
• Maintain a comprehensive understanding of company products and services to provide informed assistance.
• Process orders, returns, and exchanges while ensuring accuracy and timeliness.
• Document customer interactions and transactions in the customer management database.
• Escalate complex issues to supervisors or specialized departments as necessary.
• Provide feedback and insights to management for service improvements and process optimization.
• Participate in regular training sessions to enhance product knowledge and service skills.
• Resolve billing and payment inquiries with clarity and accuracy.
• Promote customer retention by recommending additional products or services that fit customer needs.
• Track and follow up on customer cases to ensure resolution and customer satisfaction.
• Collaborate with team members and contribute to a supportive work environment.

Requirements

• High school diploma or equivalent; additional qualifications a plus.
• Proven experience in a customer service role or similar environment.
• Excellent verbal and written communication skills with a friendly demeanor.
• Strong problem-solving skills and ability to handle stressful situations calmly.
• Proficiency with customer management software and standard office applications.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Attentiveness to detail coupled with strong organizational skills for handling customer data.