Customer Relationship Management Developer

Job Description:

Microsoft Dynamics CRM Developer

Job Role Summary:

Microsoft Dynamics 365 (CRM) Developer must have at least two end-to-end implementations in Dynamics 365 CRM. The Microsoft Dynamics 365 Developer will be responsible for analyzing, designing, building, and testing the solutions. The Developer will be considered a product expert responsible for providing support in CRM issue escalation and resolution. This role is typically focused on customizing CRM, Power Apps, Power Pages and integrations with other systems.

Roles & Responsibilities:

• The CRM Developer is responsible for the design, building and testing of the CRM system. This includes development, configuring the CRM system, and setting up security and access controls.
• The CRM Developer will be responsible for customization, develop power apps (Canvas-Model Driven) and power pages portals as well as designing and implementing integration solutions, ensuring seamless flow of data between different systems.
• Work closely with product owners to understand the business processes and tailor the CRM system to meet specific requirements.
• Ensure technical issues are resolved in a cost-effective, efficient, and timely manner.
• Prepare technical documentation on work items which consists of technical risks and issues, and actively work to avoid, mitigate, and resolve risks and technical debt.
• Provide ongoing support and maintenance for Dynamics CRM and Power Platform solutions.
• Stay up to date with new features and functionalities in Dynamics CRM and Power Platform.

Experience Required

• Minimum of 4-6 years of Experience in the implementation of a Dynamics 365 CRM project
• Minimum 2 end-to-end implementation experience
• The candidate should have a deep knowledge of Dynamics 365 CRM.
• Experience in implementing online (cloud) CRM solutions. A minimum of one end-to-end implementation is a must.
• Proven experience in implementing CRM Sales, Customer Service etc. modules.
• Must have hands-on experience in Plugins, Custom workflow activities, Javascript, Webhooks, Power automate flow, Azure functions, web apps, and Azure service bus.
• Core Skills: Microsoft Dynamics 365 (cloud) Customizations, Integrations with third party systems, Plugins, Webhooks, PowerApps, PowerApps Portals, Power Automate, Power BI, Dataverse, C#, SQL, Azure Functions and .Net.
• Proficient in related technologies such as Microsoft Flow, Office 365, SSRS, SharePoint, Microsoft Azure and Power BI, Microsoft Azure (LogicApps, Azure Functions, Data Factory), Groups or Teams, PowerApps.
• Adhere to the software development standards.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.