Credit Collections Officer (225-830)

A Credit Collections Officer plays a crucial role in managing the financial health of a company by overseeing the recovery of outstanding debts. As a vital part of the finance team, this position involves assessing credit applications, maintaining records of financial transactions, and ensuring timely payments from customers. The officer is responsible for mitigating financial risks associated with credit management by employing strong analytical and negotiation skills to handle non-paying clients. Working collaboratively with different departments, a Credit Collections Officer must maintain professional communication with customers to resolve issues while preserving positive relationships. This position requires a strong understanding of financial regulations and exceptional problem-solving abilities to support the organization's financial stability and growth.

Responsibilities

• Review and assess credit applications to determine customer creditworthiness accurately.
• Implement effective collection strategies to recover outstanding debts timely and efficiently.
• Maintain detailed records of all credit collection activities and customer interactions.
• Negotiate payment plans with customers to facilitate debt recovery amicably.
• Collaborate with the finance team to address and resolve complex financial issues promptly.
• Prepare and present detailed reports on collection activities and outcomes regularly.
• Assist in the development of policies and procedures for efficient credit management.
• Conduct thorough investigations into disputed debts and payment discrepancies.
• Monitor accounts for compliance with established credit terms and policies.
• Provide excellent customer service and maintain positive relationships with debtors.
• Stay updated with regulations and best practices in credit management and collections.
• Identify opportunities to improve collection processes and enhance departmental performance.

Requirements

• Bachelor's degree in Finance, Accounting, or a related field required.
• Proven experience in credit and collections or a similar role essential.
• Strong understanding of financial laws and credit analysis techniques needed.
• Excellent communication and negotiation skills required for debt recovery.
• Ability to work independently and manage multiple tasks efficiently.
• Proficient in using financial software and Microsoft Office applications.
• Exceptional analytical and problem-solving skills essential for success in this role.
• Strong attention to detail and high level of accuracy in handling financial records.