Cloud Support Engineer (225-824)

A Cloud Support Engineer is a pivotal role within any organization leveraging cloud technologies to enhance their business operations. This professional is tasked with ensuring the seamless deployment, configuration, and operation of cloud services, aiming to provide exceptional technical support for both internal teams and external clients. Cloud Support Engineers are responsible for troubleshooting problems that arise in a cloud environment, which necessitates a strong understanding of cloud computing, networking, and storage. Collaborating closely with stakeholders and cross-functional teams, a Cloud Support Engineer identifies and resolves operational issues efficiently. Remaining current with emerging cloud trends and technologies is critical, as the cloud industry is dynamic and constantly evolving. As a result, this role often requires continual learning and adaptation to ensure robust cloud services are provided.

Responsibilities

• Manage and execute cloud deployment and maintenance tasks efficiently and accurately.
• Troubleshoot cloud-related issues to ensure optimal uptime and performance.
• Collaborate with development teams to design scalable and secure cloud architectures.
• Provide technical support and guidance to clients using cloud services.
• Implement and improve monitoring solutions for cloud resources and services.
• Perform security assessments and audits to safeguard cloud environments.
• Monitor cloud infrastructure to ensure service availability and reliability.
• Participate in on-call rotations and manage incident responses during outages.
• Document cloud infrastructure configurations and operational procedures meticulously.
• Stay up-to-date with industry trends and implement best practices in cloud services.
• Train and mentor junior staff and new team members on cloud technologies.
• Contribute to developing policies for cloud usage and data lifecycle management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in cloud computing platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking, virtualization, and server management.
• Proficient in scripting and automation using languages like Python or Bash.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, for interfacing with clients.
• Certifications such as AWS Certified Solutions Architect or equivalent are advantageous.