Cloud Support Engineer (225-725)

A Cloud Support Engineer plays a vital role within an IT organization, focusing on delivering optimum solutions in the cloud computing domain. As businesses continue to rely on cloud-based solutions for critical operations, a Cloud Support Engineer provides expert-level support to ensure these systems function efficiently, securely, and remain highly available. This role involves troubleshooting issues, managing cloud infrastructure, orchestrating cloud services, and offering solutions for ongoing optimization while ensuring compliance with industry standards. A successful candidate will be a problem solver who is tech-savvy with deep knowledge of cloud platforms like AWS, Azure, or Google Cloud Platform. Enjoying a dynamic and collaborative work environment, a Cloud Support Engineer focuses on addressing and resolving customer issues promptly, maintaining service quality, and contributing to infrastructure planning and design enhancements as needed.

Responsibilities

• Monitor and support cloud computing services to ensure uninterrupted performance and availability.
• Coordinate with internal teams to escalate and resolve complex technical issues promptly.
• Document incidents and approaches for resolving complex cloud computing problems systematically.
• Assist in the deployment, maintenance, and enhancement of cloud infrastructure components effectively.
• Develop automation scripts and tools to improve operational efficiency in the cloud environment.
• Conduct regular monitoring and maintenance to ensure cloud infrastructure security and compliance.
• Collaborate with engineering teams to improve system reliability and performance continuously.
• Provide technical guidance and support for cloud-related incidents and service requests.
• Engage in capacity planning and service scaling strategies based on system requirements.
• Stay up to date with the latest trends and technologies in cloud computing services.
• Participate in on-call rotations to support critical cloud infrastructure issues timely.
• Design and lead initiatives to optimize system performance and billing for cloud services.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Previous hands-on experience as a Cloud Support Engineer or similar role required.
• Proficiency in using cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Strong understanding of cloud networking, security protocols, and best practices.
• Ability to troubleshoot and debug complex issues within a cloud environment effectively.
• Excellent communication skills with a customer-oriented attitude are essential.
• Certifications in cloud computing (e.g., AWS Certified Solutions Architect) are highly desirable.