Cloud Support Associate Engineer (225-725)

The role of a Cloud Support Associate Engineer is essential for organizations that rely on cloud-based infrastructure to operate and grow their business. As a Cloud Support Associate Engineer, you are responsible for ensuring that cloud platforms and services run smoothly and efficiently, identifying and resolving issues before they impact users. You will work closely with other teams to implement and maintain cloud solutions, providing technical support to troubleshoot cloud-related problems. Your primary focus will be on optimizing cloud infrastructure, ensuring scalability, security, and reliability, while also contributing to process improvements. This role is perfect for those who possess strong analytical skills, a proactive mindset, and a keen interest in cloud technologies. If you are passionate about the cloud and have a strong desire to learn and grow, this is the perfect job for you.

Responsibilities

• Monitor, manage, and maintain cloud infrastructures to ensure optimal performance.
• Provide technical support to resolve cloud-related customer issues promptly and effectively.
• Collaborate with cross-functional teams to implement cloud solutions based on business needs.
• Identify and troubleshoot technical issues in a timely manner to minimize user impact.
• Develop scripts and automation tools to enhance cloud platform efficiency and automation.
• Conduct regular system and security audits to protect data integrity and privacy.
• Document technical knowledge in the form of notes and manuals for team reference.
• Ensure the cloud-based infrastructure complies with industry regulations and security standards.
• Maintain up-to-date knowledge of emerging cloud technologies and best practices.
• Participate in an on-call rotation schedule for after-hours technical support coverage.
• Assist with capacity planning and scaling of cloud resources to meet business demands.
• Collaborate with vendors and service providers to resolve cloud technology issues.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in cloud platforms such as AWS, Azure, or Google Cloud.
• Understanding of networking, virtualization, and network security principles.
• Proficiency in one or more programming or scripting languages (e.g., Python, Bash).
• Strong problem-solving skills and ability to work under tight deadlines.
• Knowledge of Cloud monitoring and management tools is highly desirable.
• Excellent communication skills for effective collaboration with technical teams.