Catering Performance Improvement Officer

Synopsis

To support the Catering Performance team to identify improvement opportunities, drive data-driven solutions and communicate actionable insights from available systems. An action-oriented analyst who uses critical thinking and analytical techniques to support the development of performance solutions and strategies. Actively work with Catering leaders and support teams on development and maintenance of reports, dashboards, and performance management models. Own and manage data initiatives and projects both on-going and ad-hoc, while using new approaches to data analytics.

Accountabilities

• Support the development, execution, and improvement of core Catering performance data / reports / dashboards.
• Drive ad-hoc analysis & root cause analysis to derive actionable insights for the Catering Performance team.
• Work with stakeholders across GE team to identify, communicate, & support implementation of operational improvement opportunities.
• Summarize & visualize analysis results and operationalise analysis in Power BI.
• Drive opportunities for analysis / report automation & develop automated decision-making support tools to be used by a wide range of users.
• Organise & host working / steering groups / projects to drive initiatives and support implementation.
• Support the development & expansion of Etihad’s Catering data resources.
  
  

Education & Experience

• Educated to degree level (min. Bachelor) in aviation management, business administration, economics, mathematics, statistics, or similar field.
• Minimum 4 years’ professional experience in quantitative role, e.g. Analytics, Performance Management or Process Improvement.
• Proficiency in MS Excel & MS PowerPoint; advanced skills in MS PowerBI (or similar); basic knowledge in SQL.
• Preferably experience in aviation industry, with emphasis on customer experience or F&B.
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

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