Call Center Representative - (Arabic Speaker) 28J25

We are seeking a dedicated and customer-focused Call Center Representative fluent in Arabic to join our dynamic team. As a critical front-line contact for our valued clients, you will be responsible for delivering top-notch customer service and support. Your main role will involve addressing customer inquiries, resolving issues promptly, and ensuring high customer satisfaction levels. You will work in a fast-paced environment where communication skills, both verbal and written, are paramount. This position offers an exciting opportunity to work with a diverse clientele and be a vital part of a company that values its employees’ contribution to customer experience and company growth. If you are an enthusiastic individual with a knack for helping others and the ability to communicate effectively in both Arabic and English, we would love to speak with you.

Responsibilities

• Respond to customer inquiries through inbound calls in a timely manner.
• Communicate effectively and empathetically with Arabic-speaking customers.
• Provide accurate information regarding products, services, and policies.
• Resolve customers’ issues by clarifying concerns and providing resolution.
• Escalate unresolved issues to the appropriate internal teams as needed.
• Maintain records of customer interactions and transactions in the system.
• Follow up to ensure customer satisfaction with problem resolutions.
• Assist in improving service procedures and new product information.
• Collaborate with team members and supervisors to improve the service experience.
• Meet individual and team performance targets and service level agreements.
• Participate in training sessions to enhance service quality and efficiency.
• Gather customer feedback and suggest improvements to enhance service.

Requirements

• Fluency in Arabic and English, both written and spoken, is essential.
• Previous experience in a call center or customer service environment preferred.
• Strong problem-solving skills and ability to handle challenging situations.
• Excellent interpersonal and communication skills required for the role.
• Proficiency in using computer applications and CRM software.
• Ability to work in a fast-paced environment while maintaining professionalism.
• High school diploma or equivalent; relevant certifications are a plus.