Call Center Agent (225-915)

We are seeking a dedicated and skilled Call Center Agent to join our dynamic customer service team. The Call Center Agent will serve as the primary point of contact for our customers, addressing inquiries, solving problems, and providing exceptional service with each interaction. This position requires a high level of empathy, phone etiquette, and effective communication skills. Your role is critical in creating a top-notch experience for our customers, fostering loyalty, and helping to drive the success of our business through exceptional service delivery. Candidates should be self-motivated, reliable, and have a proven track record of performing well in a customer-oriented environment. If you are passionate about customer service and have the ability to work under pressure in a fast-paced environment, we'd love to meet you.

Responsibilities

• Answering incoming calls and responding to customer inquiries in a timely manner.
• Identifying customer needs and providing appropriate solutions and alternatives.
• Escalating complex issues to the appropriate department for resolution.
• Documenting customer interactions accurately in the customer service database.
• Providing information about products and services to customers effectively.
• Maintaining a high level of professionalism and patience with all customers.
• Meeting or exceeding daily, weekly, and monthly performance targets.
• Participating in regular team meetings and training sessions.
• Assisting in coaching and training of new call center recruits.
• Keeping up-to-date with product knowledge to better assist customers.
• Handling customer complaints with a solution-focused approach to ensure satisfaction.
• Adhering to company policies and procedures in all interactions.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills are essential.
• Strong listening skills and attention to detail are required.
• Proficiency in using computer systems and customer service software.
• Ability to handle a high volume of calls in a fast-paced environment.
• Demonstrated problem-solving skills and the ability to think on your feet.
• Must be available to work flexible hours, including evenings and weekends.