Bellboy
Khalidiya Palace Rayhaan by Rotana
United Arab Emirates
13th June 2025
2506-2471-12
Job Description
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an up to date knowledge of the hotel and local services
- Maintain awareness of guest profile through Opera guest profile system
- Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
- Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
- Deliver morning newspapers to rooms
- Deliver guest messages and other deliveries immediately without delay in a professional manner
- Ensure concierge desk and store room is clean tidy and well organized
Education, Qualifications & Experiences
You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Abu Dhabi |
| Company Website: | https://www.rotana.com | Job Function: | Hospitality & Guest Services |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Khalidiya Palace Rayhaan by Rotana, Abu Dhabi’s premier five-star family resort located on the Corniche, overlooking the Arabian Sea and next door to the Presidential Palace. With one of the city’s largest swimming pools and a 200-metre private beach it is a city retreat close to tourism attractions, cultural landmarks, popular malls and just 30 minutes from Abu Dhabi International Airport.Feel at home in our 443 rooms and suites with breathtaking views of the sea or Presidential Palace. With a contemporary design that maximises space and comfort and reflects the values of modern Arabian culture in an alcohol-free environment.Choose from four tempting dining experiences, from authentic Arabian flavours at Kamoon and international delights at Horizon to poolside drinks and snacks at Sunset Bar and a relaxed coffee in The Lounge, our lobby café. Our six indoor meeting venues with sea views and three outdoor spaces are the venues for every occasion.Relax and rejuvenate at Bodylines Fitness & Wellness Club, which includes a fully-equipped gym, six treatment suites and two relaxation rooms, or at The Beach Club with a large outdoor pool. Young guests can have fun at Flipper’s Kids Club and at our dedicated children’s pool and play area.
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