Application Analyst (225-1003)

An Application Analyst plays a crucial role in ensuring the smooth operation of business applications, from initial project phases through evaluation. This expert is responsible for assessing each application’s efficiency and effectiveness, conducting performance audits, and implementing necessary improvements or upgrades. The Application Analyst works closely with IT teams and stakeholders to gather requirements, document system functionalities, and ensure applications meet the organization's needs. They serve as a bridge between the technical team and end-users, diagnosing and resolving issues related to software applications. In addition to technical skills, an Application Analyst must possess strong communication skills to interact with various departments and provide training and support to users, thereby optimizing the benefits of applications across the organization.

Responsibilities

• Analyze business processes to identify application requirements and needs.
• Collaborate with IT teams to configure and customize applications effectively.
• Ensure applications are performing efficiently and troubleshoot any issues.
• Create detailed documentation of application systems and processes.
• Facilitate training sessions and workshops for end-users as necessary.
• Develop and execute application test plans to ensure quality and performance.
• Maintain up-to-date knowledge of application trends and industry best practices.
• Coordinate with vendors to implement software updates and resolve issues.
• Monitor application performance and provide regular reports to management.
• Ensure compliance with company policies and relevant regulations in application management.
• Serve as a point of contact for application-related inquiries and support.
• Engage with stakeholders to gather feedback on application functionality and improvements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in application analysis, software support, or IT-related roles.
• Strong analytical skills with the ability to assess complex systems.
• Excellent communication and interpersonal skills for effective collaboration.
• Experience with application management software and enterprise IT systems.
• Ability to troubleshoot and resolve technical issues promptly and effectively.
• Knowledge of industry-standard software and applications, along with updates.