Facebook Pixel

Job Description

Job Title: Retail Associate – Yarn over Textiles and Yarns Trading

Location: Abu Dhabi, UAE

Reports To: Store Manager

Job Type: Full-time

Job Summary

The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.

Key Responsibilities

  • Customer Service:
  • Greet customers warmly and provide a friendly and positive shopping experience.
  • Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.
  • Offer personalized recommendations based on customer needs and project ideas.
  • Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.
  • Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).
  • Sales & Transactions:
  • Accurately process sales transactions using the Point-of-Sale (POS) system.
  • Handle cash, credit card, and gift card payments with precision.
  • Explain store policies, promotions, and loyalty programs to customers.
  • Encourage add-on sales and promote featured products or classes.
  • Merchandising & Store Maintenance:
  • Replenish shelves and displays, ensuring products are well-stocked,

neatly arranged, and visually appealing.

  • Assist with receiving and unpacking new merchandise, checking for

accuracy and damage.

  • Organize and maintain the backroom and storage areas.
  • Ensure the sales floor, restrooms, and common areas are clean, tidy, and

inviting.

  • Assist with creating engaging product displays under the direction of the

Store Manager.

  • Class & Event Support:
  • Provide information to customers about upcoming knitting, crochet, and

other craft classes and workshops.

  • Assist with class registrations and help direct customers to the class

area.

  • Help prepare the classroom space before and after sessions, ensuring

materials and tools are ready.

  • General Duties:
  • Adhere to all store policies and procedures, including opening and closing

routines.

  • Maintain product knowledge by staying informed about new arrivals,

trends, and crafting techniques.

  • Collaborate effectively with the Store Manager and other team members.
  • Assist with inventory counts as needed.

Full Requirements

Education & Experience:

  • High school diploma or equivalent.
  • Previous retail sales or customer service experience, preferably in a specialty

retail environment (e.g., crafts, hobby, boutique, bookstore).

  • Experience with a POS system.

Skills & Knowledge

  • Passion for Yarn & Crafts: A strong interest in and familiarity with knitting,

crochet, and other common crafts (e.g., embroidery, macrame).

  • Basic Knitting & Crochet Skills: Ability to demonstrate basic stitches (e.g., knit,

purl, single crochet, double crochet) and understand basic pattern terminology.

Intermediate skills are a significant advantage.

  • Customer Service Excellence: A friendly, positive, and patient demeanor with a

genuine desire to help customers.

  • Communication Skills: Clear and articulate verbal communication skills to

interact effectively with customers and colleagues.

  • Interpersonal Skills: Ability to build rapport with customers and work well

within a team.

  • Attention to Detail: Accuracy in handling transactions and merchandising

products.

  • Basic Math Skills: Competency in performing basic calculations for sales

transactions.

  • Reliability & Punctuality: Dependable and able to adhere to scheduled shifts.
  • Physical Stamina: Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Abu Dhabi
Company Website: https://www.qureos.com/ Job Function: Retail & Merchandising
Company Industry/
Sector:
IT Services and IT Consulting

What We Offer


About the Company

Changing how people connect, learn and work.We’re on a mission to accelerate 100 million careers by matching talent to mentors, projects and job opportunities.

Report

Similar Jobs

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.