4 Associate Professional - Sales Support

Location

Abu Dhabi, AE

Description

Job ID

41001025

Job Title

Associate Professional - Sales Support

Job Function

Sales

Job Family

Sales Support

Job Level

4

Career Stream

Individual Contributor

Position examples

• Sales Supporter
• Key Account Sales Supporter
  
  

• Provides support to a function or operational unit.
• Works within well-established processes and procedures with limited scope to act outside of these.
• Delivers within a short-term timeframe.
• Operates with minimum supervision but typically within clear guidelines.
  
  

• Supports (Key) Account manager in needed customer transactions and proactively suggests ways of helping.
• Handles customer requests relating to various topics, e.g., order deviations, order samples, stock levels or ingredients and follow-up on receipt at customer.
• Supports in CRM (Customer Relation Management) system incl. adding sales opportunities, making quotes, visit reports and maintaining customer contacts.
• Creates and maintains Master data and gather documentation for customer product registration.
• Creates and handles invoices.
• Registers customer complaints in CRM and monitor progress.
• Prepares and hosts visiting customers together with account managers.
• Uses QHS self-service portal to provide information to sales and customers.
• Supports with forecast entering for Ingredients business and make relevant Forecast extracts.
• Ad hoc preparation on input for various internal or external meetings.
• Develop best sales support practice with other sales supporters.
  
  

• Education at vocational level.
• Good experience with B2B customer management
• Knowledge gained through formal education with limited experience and/or significant years of relevant work experienced (5+ years) as e.g. Key Account Sales Supporter gained in the specific commercial, technical, trades or office operation area combined with vocational or technical education.
  
  

• SENSE
• CREATE
• LEAD