SPE-Customer Service LS

Job Summary

Join our dynamic team as a Customer Service Specialist where you will play a pivotal role in enhancing customer satisfaction through effective communication and problem-solving. With a focus on omnichannel customer service you will be responsible for addressing customer inquiries and ensuring a seamless experience across various platforms. This hybrid role offers rotational shifts providing flexibility and exposure to diverse customer interactions.

Responsibilities

• Address customer inquiries and concerns through multiple communication channels to ensure a seamless customer experience.
• Utilize omnichannel tools to provide consistent and efficient service across all customer touchpoints.
• Collaborate with team members to resolve complex customer issues and enhance service delivery.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Maintain accurate records of customer interactions and transactions for future reference.
• Provide timely and accurate information to customers regarding products and services.
• Assist in developing and implementing customer service policies and procedures to improve efficiency.
• Participate in training sessions to stay updated on product knowledge and service techniques.
• Support call center operations by managing high-volume customer interactions effectively.
• Contribute to team goals by meeting individual performance targets and KPIs.
• Engage with customers in a professional and courteous manner to build positive relationships.
• Utilize language skills to communicate effectively with English-speaking customers.
• Adapt to rotational shifts to provide customer support during peak hours.
  
  

• Possess strong communication skills in English both written and spoken.
• Demonstrate proficiency in using omnichannel customer service tools and platforms.
• Exhibit problem-solving skills to address and resolve customer issues efficiently.
• Show a keen understanding of call center operations and best practices.
• Display the ability to work collaboratively in a team-oriented environment.
• Have a customer-centric mindset with a focus on delivering exceptional service.