Head of AI

Lead the enterprise ‑ wide AI strategy and execution across all departments—including but not limited to Collections, Sales/Acquisition, Risk Management, Customer Service, Operations, Finance, HR, Legal/Compliance, Online & Mobile, Marketing, and PMO. Develop, communicate, and implement a unified vision for AI that aligns with the overall business objectives and priorities of the organization. Deliver measurable business value through the deployment of AI solutions that drive operational efficiencies, enhance customer experience, and enable data-driven decision-making. Establish and maintain robust governance frameworks to oversee AI initiatives, ensuring compliance with regulatory requirements and ethical standards. Promote sustainable adoption of AI technologies at scale by providing strategic guidance, fostering a culture of innovation, and ensuring continuous improvement in AI capabilities. Closely collaborate with Innovation & Emerging Tech effort to discover the new AI technologies, framework, services and harness them to leapfrog our business and tech to the next level. Continuously collaborate with department leaders to identify high-impact use cases, monitor performance metrics, and ensure that AI investments yield tangible outcomes for the business.

What You’ll Do

• Enterprise AI Strategy & Portfolio: Define AI vision, roadmap, and investment priorities; balance productization, platform & infrastructure, data science/LLMs, and agentic AI; align with EXCO priorities
• Department Enablement & Use‑Case Delivery: Orchestrate solutions for Collections, Sales, Risk, Customer Service, Operations, Marketing/Online.
• Technology Platform & Architecture Leadership: Oversee unified AI platform (various functions/focused areas, potentially on Azure/Databricks), MLOps/LLMOps standards, data pipelines, CI/CD, observability, component reuse; ensure security, performance, and cost efficiency.
• Productization & Scale-up: Transition incubated products (e.g., SAGE, Copilot) to dedicated Product Managers; incubate next‑gen LLM initiatives (propensity‑to‑pay classifier, hyper‑personalization MVP, instruction‑tuned internal AI assistant).
• Partnerships & Ecosystem (Collaboration only): Collaborate with Innovation & Emerging Tech Leader on external partnerships, vendor showcases, industry/academic engagement.
• Culture, Adoption & Capability Building: Drive enterprise-wide AI fluency through AI Ambassadors, Knowledge Hub, train‑the‑trainer programs, department‑specific training paths and certifications for responsible adoption.
• Benefits Realization & ROI: Define success metrics/dashboards; track operational efficiencies, revenue lift, CX improvements, risk reduction; ensure sustained BAU performance post‑deployment.
• Culture, Adoption & Capability Building: Drive enterprise-wide AI fluency through AI Ambassadors, Knowledge Hub, train‑the‑trainer programs, department‑specific training paths and certifications for responsible adoption.
• Benefits Realization & ROI: Define success metrics/dashboards; track operational efficiencies, revenue lift, CX improvements, risk reduction; ensure sustained BAU performance post‑deployment.
  
  

What You Need to Have

• Enterprise AI leadership across product, platform, data science, and governance
• Cloud AI stack expertise (Azure/Databricks), MLOps/LLMOps, data engineering, security, cost optimization
• Governance expertise (privacy, BSP, audit), model risk management, bias detection/mitigation
• Executive stakeholder management, partnership negotiation, benefits‑realization reporting
• 10+ years technology leadership in financial services/lending with enterprise‑scale AI delivery
• Experience implementing BSP and Philippine Data Privacy Act compliance for AI systems
• Track record of transitioning incubated products to BAU owners while incubating next‑gen LLM initiatives
  
  

What Can Set You Apart

• Experience and knowledgeable in wide range of AI adoptions
  
  

Job Perks Youll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

---