IT Account Manager

Duties & Responsibilities

Account Relationship Governance: Maintain regular, structured touchpoints with business leaders to track project health, review service SLAs, and evaluate ongoing IT satisfaction.

IT Strategy Alignment: Collaborate with business unit stakeholders to map business goals to actionable IT roadmaps and business-as-usual (BAU) system enhancement requests.

Demand Management & Ideation: Lead intake activities, scoping, and business case justification for new project ideas, technology enhancements, and software subscriptions.

Resource & Priority Negotiation: Work closely with the IT Group to define priority levels for client system requests; negotiate delivery timelines and resolve resource bottlenecks.

Financial Oversight & Budgeting: Coordinate with business units to review associated costs, budgets, and business cases for requested IT initiatives.

Service Transition & Enhancement Evaluation: Assess BAU enhancement requests and oversee the transition of completed projects into stable, long-term IT operational support.

Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, Engineering Technology Management, or a related field.

IT Project Delivery: Atleast 3-5 years of proven experience as an IT Project Manager, Service Delivery Lead, or IT Account Manager overseeing end-to-end IT implementations.

Delivery Frameworks: Hands-on experience with project delivery frameworks, including Waterfall, Agile/Scrum, and ITIL guidelines (particularly Service Transition & Incident/Change Management).

Stakeholder Engagement: Proven ability to manage executive stakeholders, facilitate Steering Committee meetings, and lead cross-functional alignment.

Accountability & Negotiation: Demonstrated success negotiating project timelines, managing scope changes, and resolving resource conflicts between business stakeholders and technical execution teams.