Field Ops Business Manager Associate

The Field Operations Business Manager, Associate reports directly to the Sales Operations Team Lead and provides support to the global license sales team. The responsibilities include Managing CRM System to ensure data accuracy and accessibility. Evaluate sales data to identify trends and provide insights that help improve sales strategies. Provide support to sales teams by streamlining processes and improving operational efficiency. You will collaborate across departments such as Business Development, Finance and Marketing to align strategies and optimize performance.

Required Skills
What You Will Need:

* Good English communication skills verbal and written
* Experience or exposure to CRM solutions
* At least 2 to 3 years of experience in sales operations or sales support role.
* Proficient skills in Microsoft Suite (Excel, Word, PowerPoint, Outlook).
* A team player
* Bachelor’s degree in marketing, Communication, Business, and Information Technology.

What Will Put You Ahead?
Preferred Qualifications:

* Exposure to CRM systems (Salesforce, Dynamics, or others) is preferred.
* Basic to intermediate SQL skills for troubleshooting and reporting.

A Day In The Life Typically Includes

* Oversee the ticketing system and ensure proper assignment of tickets to the relevant team.
* Dispatching of new leads to correct Sales team
* Provide training or general information on how to navigate pages in Salesforce.
* Address and resolve CPQ/Quote standard functionality issues.
* Opportunity Management and reporting using Salesforce and Domo dashboard.
* Perform mass uploading of data for accounts, opportunities and contacts.
* Ensure adherence to the process according to the Service Level Agreements.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read [2] here.


References

Visible links
1. https://www.kochind.com/about/business-philosophy
2. https://www.infor.com/about/privacy