Dental Technician

Main Task

Independent process-compliant transfer of customer inquiries from the Global Customer Care from the available communication channels, if necessary upgrading of the automatically generated cases through targeted inquiries according to process specifications.

Creation of cases in the available CRM system.

Steer non-regulatory cases to the appropriate sub-process.

Independently provide process-compliant support to customers using provided documentation and other tools from the system.

Process-compliant (according to WI or further specifications) triggering of sub processes within the scope of solution finding in the available CRM system.

Complete process-compliant case logging in the CRM system available.

Forwarding of the case to the technically correct 2nd level support if necessary, as well as the further support of the case according to the process specification

Qualifications

• Willing to work onsite in Taguig
• Can express his/her thoughts in English
• Has experience in Laboratory and in CAD/CAM
• Extensive experience as Dental Technician