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DE030378-Learning Exp Design And Dev Specialist

Talentmate

Philippines

18th November 2025

2511-18702-113

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Learning Exp Design and Dev Specialist WORK SETUP: Return to Office RESPONSIBILITIES:

Conduct one-on-one and group coaching sessions to assess and improve communication skills for employees at all levels, from entry-level staff to senior leadership.

Develop personalized coaching plans based on individual needs, performance reviews, and career goals.

Provide constructive, actionable feedback on verbal and non-verbal communication, presentation skills, and written communication.

Guide employees on how to effectively handle difficult conversations, manage conflict, and negotiate.

Design, develop, and facilitate engaging workshops and training sessions on various communication topics, such as: -Public Speaking and Presentation Skills -Interpersonal Communication and Active Listening -Business and Technical Writing -Conflict Resolution and Negotiation -Leadership Communication -Cross-cultural Communication -Effective Meeting Facilitation

Create and update training materials, including presentations, workbooks, and resource guides.

Assess the communication needs of the organization and design scalable coaching and training programs.

Track and measure the effectiveness of coaching and training initiatives through feedback, metrics, and key performance indicators (KPIs).

Collaborate with HR, L&D, and department heads to align communication training with organizational objectives.

Stay current with best practices, trends, and research in communication, coaching, and adult learning.

Maintain detailed and confidential records of coaching sessions and progress.

Act as a resource and subject matter expert on communication-related topics for the entire organization.

Promote a culture of open and effective communication throughout the company. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:

At least 5 years Instructional Design or Content Development skills/experience; 3 years supervisory

At least 1-2 years of training, teaching or communication skills coaching experience

At least 2-3 years of work experience in the Contact Center/BPO and/or Insurance industry,

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Learning & Development
Company Industry/ Sector:	Software Development

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