DE025763-Data Scientist Specialist

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

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PROJECT NAME: Applied Intelligence

POSITION TITLE: Data Scientist Specialist

WORK SETUP: Hybrid

Overall Purpose

We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our Customer Operations Transformation team, within its Data&AI org. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable.

Responsibilities

• Speech Analytics Implementation & Maintenance
• Configure and maintain speech analytics software.
• Develop and manage speech analytics models and call categorization schemes.
• Ensure the integrity and quality of data within the system.
• Data Analysis & Insight Generation
• Analyze large volumes of call data to identify trends, patterns, and insights.
• Generate reports and dashboards to communicate findings to stakeholders.
• Provide actionable recommendations to improve customer service, sales, and compliance based on analysis.
• Cross-Functional Collaboration
• Work closely with Service Delivery, Quality, Training teams to understand their needs and provide tailored analytics solutions.
• Participate in strategy meetings to align speech analytics objectives with business goals.
• Continuous Improvement
• Monitor and refine speech analytics processes and models to enhance accuracy and relevance.
• Stay updated with the latest trends and advancements in speech analytics technology.
• Training & Support
• Train team members and stakeholders on how to use speech analytics tools and interpret the results.
  
  

Others

Project Shift Schedule: Mid Shift

Project Rest Day: Weekends Off

Project/Team Location: Taguig, Uptown Bonifacio Tower 3

Qualifications

SKILL AND QUALIFICATIONS:

• At least 2 years of experience in Data Science, with at least 2 years in NLP-focused roles.
• Proven track record in building and deploying AI/ML models in production environments.
• Knowledge with any GenAI / LLM APIs (OpenAI, Anthropic, Google PaLM, Azure OpenAI, etc.) is good to have
• Experience in customer support, contact center analytics, agent coaching, or customer experience analytics is a strong plus.
  
  

Education

Bachelors/Masters degree in Computer Science, Data Science, AI/ML, Statistics, or related fields.

Open to other courses for candidates that have relevant experience.

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