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DE025242-BPO Operations Senior Manager

Talentmate

Philippines

13th November 2025

2511-18702-51

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: BPO Operations Senior Manager

WORK SETUP: Hybrid

RESPONSIBILITIES:

Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities.

Build client relationships in collaboration with the Client Account Leadership team.

Lead the service delivery strategy across one or more client portfolios.

Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.

Manage people engagement, recruiting and staffing to optimize delivery targets.

Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.

Expected consequences for mistakes in their work would include missing team deadlines, damaging their teams reputation within Accenture, and damaging Accentures reputation, and may be escalated to a managing director.

Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area

OTHERS:

Project Shift Schedule: Mid Shift

Project Rest Day: Weekends Off

Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

At least 12 years of work experience in Service Delivery with strong background in F&A (RTR/PTP)

10 years supervisory/TL experience

Open to any industry

Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture. Expected to be a SME with deep knowledge in an area of expertise based on experience, and act in an advisory role in meetings.

PTP and RTR experience is required.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Management
Company Industry/ Sector:	Software Development

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