Senior Operations Manager

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title: Senior Operations Manager

Job Summary

Acquire Intelligence is seeking a highly experienced and motivated Senior Operations Manager to oversee and optimize our business process outsourcing operations. The successful candidate will play a crucial role in driving operational excellence, improving efficiency, and ensuring client satisfaction.

Job Responsibilities

• Develop and implement strategic and tactical plans to improve operational performance and productivity
• Oversee day-to-day operations, ensuring adherence to company policies, procedures, and quality standards
• Analyze operational data and metrics to identify areas for improvement and implement corrective actions
• Collaborate with clients to understand their needs and develop tailored solutions
• Manage budgets, forecasts, and resource allocation for operational activities
• Implement and maintain quality assurance programs to ensure consistent service delivery
• Foster a culture of continuous improvement and innovation within the organization
• Develop and maintain strong relationships with key stakeholders, including clients, vendors, and partners
• Ensure compliance with relevant industry regulations and standards
  
  

• Bachelors degree in Business Administration, Operations Management, or a related field; MBA preferred
• Minimum of 8-10 years of experience in operations management, preferably in the BPO industry
• Proven track record of successfully leading and managing large teams in a fast-paced environment
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels
• Demonstrated experience in process improvement methodologies (e.g., Six Sigma, Lean)
• Proficiency in project management and operational planning tools
• Strong financial acumen and experience in budget management
• Adaptability and resilience in handling complex, dynamic business environments
• Knowledge of industry-specific regulations and compliance requirements