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Customer Service Manager BGC-based

Talentmate

Philippines

7th March 2026

2603-2544-1073

Job Description

Opportunity to work in a multinational company.
Opportunity to be exposed to regional operations

About Our Client

The company is a manufacturing and distribution organization that supports both domestic and international markets through high‑quality products and strong operational capabilities.

Job Description

Customer Service Management
Oversee and respond to inquiries and requirements of both domestic and international customers.
Validate customer purchase orders, ensuring accuracy in pricing, payment terms, and order details.
Coordinate with planning, production, and logistics teams to ensure timely product availability.
Provide customers with regular updates on order status, shipment schedules, and potential delays.
Ensure accuracy of sales order entries and logistics instructions.
Monitor shipments and proactively communicate issues to customers and internal teams.
Handle, record, and escalate customer complaints following established procedures.
Supervise customer service staff to ensure efficient and effective execution of processes.
Support service-level agreements and classifications for key/strategic accounts.
Join customer visits as needed in coordination with the Sales team.
Demand Planning
Lead the end‑to‑end demand planning process, including data consolidation, forecasting, and performance metrics.
Gather and analyze forecasts from multiple territories for monthly S&OP (Sales & Operations Planning).
Coordinate with Sales Managers on major forecast changes and update planners in real time.
Monitor weekly forecast consumption and highlight significant variances.
Work closely with Supply Chain on raw material availability and finished goods production planning.
Ensure project‑related or new business forecasts are included and aligned with growth plans.
Supply Coordination
Collaborate with supply chain teams to track raw material status and finished goods production.
Special/Ad‑hoc Responsibilities
Participate in process improvement initiatives and workgroup meetings.
Identify opportunities for efficiency and continuous improvement relating to customer service and planning workflows.

The Successful Applicant

A Successful Customer Service Manager Should Have

At least 5 years of relevant experience in customer service, sales operations, demand planning, or related fields.A strong background in customer service and logistics within the industrial/manufacturing industry.
Proven ability to lead and manage a team effectively.
Excellent problem-solving and decision-making skills.
Strong communication and interpersonal abilities.
A customer-focused approach to service delivery.
Proficiency in relevant software and tools used in logistics and customer service.
A detail-oriented mindset to ensure accuracy and compliance in operations.

Whats on Offer

Opportunities for professional growth and career development.
The chance to work in a large organization within the industrial/manufacturing industry.
Collaborative and supportive work environment.

Contact: Danica Mae Abante

Quote job ref: JN-032026-6964403

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Product Management
Company Industry/ Sector:	Appliances Electrical and Electronics Manufacturing Industrial Machinery Manufacturing and Manufacturing

What We Offer

About the Company

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