Roving Teller

Company: Union Bank of the Philippines

Position: Roving Teller

Office Location: San Pedro San Pedro (Branch)

Job Summary: The Roving Teller responsible in the following functions such as Deposit Pick-up and Cash Delivery to/from Clients, Branches, and Cash Centers, including Off-site ATM Cash Loading and BSP Servicing.

Duties And Responsibilities

• Performs Deposit Pick-up and Cash Delivery Servicing
• a. Assists in assessing serviceability of location of client requiring the service; facilitates and submits Client Vicinity Assessment Form after the initial service is made;
• b. Picks-up and delivers cash only to authorized representative of client/branch/cash center;
• c. Ensures that cash picked-up from clients and branches tallies with transaction media (i. e. Deposit Slip, Summary of Client Servicing, Cash Account Slip, etc.);
• d. Ensures that all Validated Deposit Slips (VDS) are turned over to clients on the next pick-up schedule
• e. Ensures complete turn-over of duffle and/or coin bags to clients/branches/cash centers
• Performs BSP Deposit, Verification and Withdrawal
• a. Ensures complete identification and access to BSP are secured prior performing BSP transactions; observes updating of BSP access periodically;
• b. Retrieves and bundle counts pack of cash for deposit from cash center/servicing branch and places it in BSP deposit plastic/container; ensures marks of cash deposit type readied for actual depositing to BSP; acknowledges receipt of cash on transaction media;
• c. Receives and acknowledges transaction media from BSP for future reference on deposit verification;
• d. Serves as witness in actual cash deposit verification (detailed/piece-counting) in BSP;
• e. Receives and acknowledges cash deposit media for bank’s accounting and booking reference;
• f. Proceeds to BSP for actual retrieval of cash withdrawal upon instruction of cash center/servicing branch officer; ensures proof of BSP withdrawal is at hand;
• Performs Off-site ATM Cash Loading, Servicing and Troubleshooting
• a. Serves as main key and/or vault combination custodian (with dual control);
• b. Assists in cash preparation for ATM loading from cash center/servicing branch and places it in designated duffel bag and/or ATM cassettes per denomination;
• c. Ensures duffel bags and/or ATM cassettes are sealed under lock and keys;
• d. Proceeds to Off-site ATMs and performs cash loading and balancing together with Cash Center/BSU Team Head/Servicing Branch Officer;
• e. Ensures duffel bags, access keys and vault combination are secured while in transit
• Ensures that all duffel bags are in good condition and that free of tamper;
• Ensures completeness of transaction media and the actual cash picked up and/or delivered to/from client/branch/cash center, including Off-Site ATM and BSP servicing;
• Ensures that loaded duffel bags are kept inside the armored truck vault;
• Ensures that the armored truck vault combinations are engaged and remained locked while in transit;
• Ensures real time reporting of location with the use of bank issued communication device;
• Observes servicing time and travel time to/from client/branch/cash center/Offsite ATM/BSP;
• Timely submission of daily Trip Monitoring Sheet (TMS) report and ensures its completeness and accuracy;
• Prepares reports required by the cash center
• Suggests process improvements and participates in the implementation to maintain effective and efficient operations
• Prepares Incident Report as needed
• Participates with other units to maintain sustainability of operations. (e. g. Weekend/Holiday Servicing etc.)
• Attends to necessary training program to help address functional gaps
• Complies with internal and external policies and procedures
• Ensures proper upkeep of unit’s premises and safekeeping of assigned office equipment
• Performs other task and related to function that may be assigned from time to time.