Salesforce Lead

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Salesforce Lead is accountable for the successful deployment, governance, testing, adoption, and ongoing optimization of Salesforce capabilities across the market. Acting as the primary Salesforce Subject Matter Expert (SME), this role partners closely with the CD Deployment Lead, Rollout Leads, business stakeholders, and implementation partners to ensure solutions align with global standards while meeting local business needs. The role drives end-to-end deployment readiness, user enablement, and change adoption, ensuring users have the knowledge, tools, and support required to maximize platform value, accelerate business outcomes, and achieve sustainable adoption.

What You'll Be Responsible For

Global & Local Process Alignment

• Act as the primary Salesforce SME, ensuring alignment between global business processes and local market operational requirements.
• Ensure global and local processes work seamlessly together within Salesforce while maintaining governance and scalability.
  
  

Deployment & Rollout Support

• Partner with Rollout Leads to support market deployments, go-live readiness, onboarding, and hyper care activities.
• Track implementation progress and proactively identify risks, issues, and dependencies along with the rollout teams.
  
  

Training & Delivery

• Develop and execute training plans in close collaboration with Rollout Leads and project lead, ensuring alignment with rollout schedules, deployment milestones, and business objectives.
• Deliver train-the-trainer sessions to support user readiness and adoption.
• Develop, maintain, and localize training materials, user guides, and learning resources to support effective user adoption and address local market and distributor requirements together with the rollout leads.
• Ensure training content remains accurate and aligns with business processes and system functionality.
• Continuously improved learning materials based on user feedback and business needs.
  
  

User Acceptance Testing (UAT), Integration & Quality Assurance

• Lead and coordinate Salesforce UAT activities for PH Market.
• Develop test scenarios and test scripts together with business partner and CD Deployment Lead.
• Participate in SIT, UAT, cutover validation, go-live verification, and hypercare activities.
• Validate upstream integrations between Salesforce and SAP S/4HANA.
• Validate downstream integration between Salesforce and NewsPage.
• Coordinate defect management, issue resolution tracking, retesting, and business sign-off.
  
  

Stakeholder Management & Communication

• Collaborate closely with the CD Deployment Lead, CD Lead for DMS, Rollout Leads, market representatives, and implementation partners.
• Support change management and user engagement initiatives across distributors.
  
  

Data, Integration & Process Excellence

• Ensure Salesforce integrates effectively with DMS, SAP S/4HANA, NewsPage, and other enterprise systems.
  
  

Experience & Expertise

We're looking for someone who

• Experience leading Salesforce implementations and rollouts.
• Experience in training, learning and development, change management, system deployment, or project coordination.
• Experience leading or supporting UAT and SIT activities.
• Experience with Salesforce, SAP S/4HANA, and integrated enterprise applications.
• Experience in FMCG/CPG environments is an advantage.
  
  

Technical & Functional Skills

• Strong Salesforce platform knowledge.
• Strong business process analysis, stakeholder management, testing, and integration skills.
• Strong problem-solving and issue management capabilities.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced deployment environment.
  
  

What You'll Get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
  
  

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.
  
  

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.  

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