Assistant Store Manager -Fashion

The role of an Assistant Store Manager in a fashion retail environment is both dynamic and multifaceted, providing a unique blend of customer service, inventory management, and team leadership. This position is designed for individuals who have a deep passion for fashion and retail, coupled with excellent managerial skills. As an Assistant Store Manager, you will support the store manager in maximizing sales opportunities and ensuring high levels of customer satisfaction. You will lead by example, ensuring that the store maintains a high standard of service and presentation, while motivating and developing a team of retail assistants. This role requires an adaptable approach to fast-paced business environments and the ability to manage competing priorities successfully.

Responsibilities

• Assist the store manager in overseeing daily store operations and activities.
• Ensure high levels of customer satisfaction through excellent service and sales support.
• Coordinate with the management team to develop and execute strategic sales plans.
• Train, motivate, and evaluate retail assistants to meet store objectives and customer needs.
• Monitor inventory levels and order replenishment merchandise as needed.
• Create a visually appealing store environment through effective merchandising techniques.
• Handle customer inquiries, feedback, complaints, and ensure timely resolutions.
• Analyze sales data and customer behaviors to inform decision-making processes.
• Maintain effective communication with staff to ensure company policies are understood.
• Conduct regular staff meetings to provide updates and gather important feedback.
• Support promotional events and contribute to the implementation of marketing initiatives.
• Ensure compliance with health and safety regulations in the store environment.

Requirements

• Previous experience in retail management or a similar leadership role is essential.
• Strong understanding of the fashion industry and current market trends.
• Excellent leadership and interpersonal skills to manage and motivate a team.
• Outstanding customer service skills with an ability to resolve issues effectively.
• Proven ability to analyse sales metrics and identify areas for improvement.
• Proficiency in using retail management software and other related technologies.
• Flexible availability to work a retail schedule, including weekends and holidays.