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Order To Cash Operations Collections Support Analyst

Talentmate

Philippines

22nd January 2026

2601-18702-1514

Job Description

RESPONSIBILITIES:

Process customer account creation and amendment

Process A/R billings, customer invoicing and adjustments

Understands the end-to-end process of billing and customer invoicing

Understand and perform Accounts Receivable supervisory role if and when needed

Provides required business unit reporting and other required information, when needed

Track and reconcile daily/monthly volumes and metrics

Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

Investigating into situations where invoices and customer information requirements may contradict.

Participate in analysis and brainstorming sessions deriving actionable data from quality insights

Act as a subject matter expert of billing and customers invoicing

Follow-up on overdue accounts via phone calls, emails, and written communication

Negotiate payment arrangements or set up payment plans.

Record and track collections activity using systems like Excel or CRM/ERP tools SAP

Resolve billing disputes and clarify account statuses.

Work with internal teams Cash Apps Billing and Credit Management to resolve issues quickly.

Generate reports on account aging and collection effectiveness.

Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.

SKILLS AND QUALIFICATIONS:

Bachelor’s Degree in Business /Finance/Accounting-related courses only

At least 2 years solid Finance/Accounting experience in Order to Cash Process (e.g. Sales order, billing, collections, deductions/claims and cash applications)

At least 2 yrs solid experience in Credit and Collections

Candidates for collections must have prior voice collections experience, ideally business-to-business.

Experience in any accounting ERP (Oracle, SAP, etc.) is preferred but not required

BPO experience of at least 6 months is preferred, particularly in customer service in Financial Accounts.

Good communication skills

Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang

Amenable to work in Full RTO and nigh shift schedule

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Management
Company Industry/ Sector:	Software Development

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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