Senior Advisor FST

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of FST SENIOR ADVISOR.

In This Role, You Will

• The main responsibility is to assess the current financial circumstances of our customers who are going through a period of financial difficulty and provide fair outcomes.
• Provide well-reasoned solutions to fully rehabilitate their accounts and/or signpost them to appropriate sources for support.
• The jobholder will have regular contact with customers and colleagues, on the telephones and in writing and must be able to communicate to professionally
• Work closely with customers who are in financial difficulties in order to deliver appropriate solutions.
• Takes accountability for contributing to team effectiveness by working collaboratively with peers and leaders to achieve shared goals.
• Demonstrate professional conduct, compliance with policies and respect for diverse perspectives.
• Executes day to day activities in line with approved processes, policies and regulatory requirements whilst delivering fair customer outcomes
• Identifies process gaps, errors or controls risks and escalates promptly
  
  

To be successful in this role, you should meet the following requirements:

• The main responsibility is to assess the current financial circumstances of our customers who are going through a period of financial difficulty and provide fair outcomes.
• Provide well-reasoned solutions to fully rehabilitate their accounts and/or signpost them to appropriate sources for support.
• The role will be providing affordability assessments and recommendations for a variety of solutions whilst minimizing any credit risks, fraud, regulatory and conduct risks.
• The jobholder will have regular contact with customers and colleagues, on the telephones and in writing and must be able to communicate professionally in English. This will include the need to resolve complaints and more complex scenarios.
• Work closely with customers who are in financial difficulties in order to deliver appropriate solutions.
• The role holder handles the customers’ circumstances at first point of contact (first touch/one touch resolution) and is responsible for adherence to all of the regulatory requirements within their charge.
  
  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP

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