Investments Controls And Governance Manager

The Line 1B, Controls and Governance Manager strengthen the First Line by providing embedded risk expertise, challenge, and oversight across business processes. The role ensures that risk ownership remains with the business (Line 1A), while Line 1B drives control design quality, risk & control self‑assessments (RCSA), issues/incident management, and regulatory and audit preparedness, in close partnership with the Second Line (Risk & Compliance) and Internal Audit (Third Line).

Position Responsibilities

• Lead RCSA and control testing for in‑scope processes, ensuring risks and controls are assessed consistently and effectively.
• Oversee incident management, including event capture, root‑cause analysis, issue remediation, and verification of action‑plan closure.
• Produce and maintain KRI dashboards and reporting packs for management and risk committees.
• Collaborate with Compliance, Risk, and Internal Audit to strengthen processes and controls, ensuring alignment with global and local regulatory requirements
• Support audit engagements by coordinating walkthroughs, evidence submissions, and remediation activities.
• Assist with Business Continuity planning, documentation, and testing exercises.
• Facilitate risk and control forums to enhance first‑line capability and awareness.
• Coach and mentor risk champions to build stronger ownership of risks and controls within the business
  
  

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, Business, or related discipline.
• Professional certification such as CISI, CPA, CFA is an advantage.
• Five to ten years of experience in internal audit, operational risk, compliance, controls, or consulting, preferably within asset management, insurance, or financial services
• Strong understanding of risk and control frameworks, audit methodologies, and regulatory requirements affecting investment and market operations
• Working knowledge of investment operations (e.g., reconciliations, settlements, asset servicing, onboarding, static data).
• Intermediate to Advanced MS Office skills.
• Experience with PowerBI, PowerApps, automation tools (VBA, robotics), or machine learning is an advantage.
  
  

Preferred Qualifications

• Strong Risk and Controls acumen – attention to quality, able to perform investigation and root cause analysis on operational incidents and assist with internal and external audit and key controls activities.
• Ability to question assumptions, challenge process owners constructively, and escalate concerns clearly when required.
• Familiarity with control testing techniques and methodologies, ensuring robust assessment of design and operating effectiveness.
• Skilled in producing insightful KRI dashboards and translating data into meaningful risk insights.
• Strong written and verbal communication; able to convey risk themes to senior stakeholders and support alignment across the Three Lines.
• Flexible and agile – quick to pick-up on tight deadlines and changes in requirements.
• Able to identify control gaps, process inefficiencies, and support enhancements in collaboration with business partners.
• Able to mentor risk champions and promote strong First Line risk awareness and ownership and
• Demonstrate strong cross-functional collaboration.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

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