Eastwood - Chargeback Analyst Pioneering Account

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Chargeback Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do

•  Deal with incoming disputes emails and the outbound contact with customers who wish to file a dispute
  (Chargebacks and APP disputes)
• Ensure the accuracy of the information recorded in the database across multiple systems.
• Establish and compile disputes root cause data to provide management with analysis and regular feedback.
• Escalate root cause-related issues to prompt the review of procedures and training requirements, to prevent
  the recurrence of said issues.
• Support the training manager in developing new and refresher training material when human mistakes are
  identified.
• Work closely with the team lead or manager to identify knowledge gaps, create action plans to bridge them,
  and achieve all goals.
• Handle checkout chargebacks as a merchant/issuer.
• Handle negative balance chargebacks.
• Handle DDICs and ADC alerts
• Handle other assigned tasks
  
  

Qualifications

• At least 1 year of experience in Chargebacks
  
• At least 1 year of experience in Payments and Card Processing
  
• Minimum 1-year experience in a finance-related role
• End-to-end knowledge of the chargeback cycle, including all levels of escalation.
• Knowledgeable in chargeback codes, pre-arbitration, and pre-compliance.
  
  

Why Join Us?

Head:Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!