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DE030976-Delivery Lead Senior Manager

Talentmate

Philippines

24th November 2025

2511-18702-300

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Senior Manager WORK SETUP: Return to Office OVERALL PURPOSE: Oversees service delivery to clients, ensuring operational excellence, client satisfaction, and alignment with goals. Leads teams, improves processes, and drives continuous improvement to meet SLAs and KPIs. RESPONSIBILITIES:

Oversees operations for 1–6 programs or Statements of Work (SOWs), ranging from low to high complexity, with a resource base of 200–300 employees across one or more locations.

Makes independent decisions in accordance with contractual obligations outlined in the program/SOW, ensuring achievement of service level agreements (SLAs), key performance indicators (KPIs), and cost objectives. Maintains strong relationships with key stakeholders to drive satisfaction for both Accenture and the client.

Identifies and resolves service delivery issues promptly, implementing preventive measures and cost-effective solutions to enhance client outcomes and operational efficiency.

Manages transitions during setup or expansion phases, ensuring timely and successful onboarding of new programs/SOWs and seamless go-live execution.

Acts as a trusted consultant and primary point of contact for internal and external stakeholders, fostering collaboration, transparency, and alignment with business goals.

Handles sensitive situations with tact and professionalism to preserve client relationships while ensuring strong business performance and adherence to Accenture’s standards and values.

Provides local guidance on cost management to meet agreed-upon financial targets, optimize resource utilization, and support strategic planning.

Oversees staffing and workload distribution to maximize team efficiency, productivity, and capacity across programs.

Leads special projects and initiatives as needed, in addition to business-as-usual responsibilities, contributing to innovation, continuous improvement, and operational excellence.

Promotes a culture of accountability, performance, and client-centricity, ensuring teams are aligned with organizational priorities and empowered to deliver high-quality outcomes.

Collaborates with cross-functional teams and leadership to share best practices, address challenges, and support long-term success across service delivery operations. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 1

SKILL AND QUALIFICATIONS:

Standard SDL Profile

>12 years of solid experience; 10+ years of supervisory experience

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Management
Company Industry/ Sector:	Software Development

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