Customer Support Representative - Travel Agent

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities

Handle travel-related inquiries via phone, email, or chat

Assist clients with bookings, modifications, or cancellations

Provide accurate information on travel options, schedules, and promotions

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals

Schedule & Training

Rotating shifts including nights, weekends, and holidays

Paid training on travel systems and company procedures

Requirements

High School or Senior High School graduate (College preferred)

Excellent English communication and attention to detail

Customer-focused with problem-solving skills

Basic computer knowledge and multitasking ability

Onsite availability in Metro Manila

Why Join Us

Competitive compensation and incentives

Exposure to travel accounts and professional development

Supportive team culture and mentorship opportunities