Operational Excellence Consultant

The Operations Excellence Consultant will support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.

Position Responsibilities:

Operational Excellence in Insurance

• Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
• Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
• Develop and track KPIs to measure operational performance and transformation impact.

Digital Transformation & Emerging Tech Integration

• Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
• Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
• Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.

Data Analytics & Insight Generation

• Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
• Build dashboards and visualizations to support data-driven decision-making across departments.

Change Management & Stakeholder Engagement

• Support change initiatives to ensure smooth adoption of new technologies and processes.
• Facilitate workshops to identify improvement opportunities and align stakeholders
• Help build transformation capabilities across the organization.

Required Qualifications:

• Bachelors degree in Business, Information Systems, or related field
• 3–5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
• Strong understanding of insurance operations and regulatory environment.
• Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
• Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
• Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.

Preferred Qualifications:

• Experience with insurance processes and platforms
• Experience in agile project delivery and digital solution deployment.
• Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
• Familiarity with automation platforms (e.g., UiPath, Blue Prism).
• Knowledge of cloud platforms (e.g., AWS, Azure) and API integrations.
• Understanding of regulatory compliance and data privacy in insurance.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.