Sr Recruitment Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

A SNAPSHOT OF YOUR ROLE

We are looking for a Senior Recruiter focused on Agent & Volume Hiring to support large-scale hiring needs across our contact center and operations teams.

This role is ideal for someone who excels at managing high requisition loads, driving funnel efficiency, and delivering consistent hiring outcomes while maintaining candidate experience.

You will work closely with Operations, Workforce Management, and HR to ensure staffing targets are met—on time and at scale.

What You’ll Do

Own end-to-end recruitment for agent and frontline roles across multiple accounts

Manage high-volume requisitions with tight SLAs and ramp timelines

Execute sourcing strategies across job boards, referrals, job fairs, and hiring events

Drive daily pipeline activity: screening, interviews, offers, and onboarding coordination

Partner with Operations and WFM to align hiring plans with headcount forecasts

Track and manage recruiting metrics (time-to-fill, show-up rate, offer acceptance, attrition signals)

Ensure a smooth, engaging candidate experience despite high hiring volumes

Continuously optimize hiring processes to improve speed, quality, and conversion rates

What You Bring

3–6+ years of experience in high-volume / agent recruitment (BPO, contact center, shared services preferred)

Proven ability to manage multiple requisitions simultaneously without quality drop-off

Strong execution skills with a results-driven mindset

Comfortable working with targets, dashboards, and daily hiring metrics

Excellent coordination and stakeholder communication skills

Experience using ATS and recruitment systems to manage scale efficiently

Ability to thrive in a fast-paced, high-pressure environment

You’ll Thrive Here If You Are

⚡ Execution-Driven — You deliver results, not excuses

📊 Metric-Smart — You understand funnels, conversion, and ramp impact

🤝 Collaborative — You work seamlessly with Ops and HR

🔁 Process-Oriented — You build repeatable, scalable hiring solutions

💪 Resilient — You stay focused even during peak hiring cycles

How Success Is Measured

Success in this role is evaluated through a balanced KPI framework that values speed, quality, and sustainability in volume hiring.

Recruiters Are Expected To

• Meet hiring timelines and ramp commitments aligned with workforce plans
• Deliver consistent hiring output across multiple agent requisitions
• Maintain strong offer acceptance and show-up rates through effective candidate engagement
• Minimize early attrition by ensuring role, schedule, and account fit
• Provide a positive candidate experience despite high hiring volumes
• Partner closely with Operations and Workforce teams to support stable staffing outcomes