Project Hire Employee

Position: PB Operations Support

Office Location: UB Plaza - 23F Pasig (Headquarters)

Job Type: Project Hire

Duties And Responsibilities

• Service Quality & Customer Satisfaction – Ensures timely resolution of customer concerns, delivers quality service aligned with Service Level Commitments, maintains process quality standards, and proactively identifies and addresses operational issues.
• Operational Excellence & Productivity Management – Oversees staffing, workload distribution, production schedules, and resource utilization to achieve productivity, cost-efficiency, and performance targets while minimizing operational disruptions.
• People Leadership & Development – Evaluates training needs, facilitates cross-training and employee development, conducts regular performance reviews and mentoring, and promotes employee engagement and continuous learning.
• Continuous Improvement & Project Management – Leads and supports process improvement initiatives, Six Sigma projects, and other organizational programs to enhance efficiency, service delivery, and overall business performance.
• Compliance, Risk & Governance – Ensures adherence to bank policies, audit and control requirements, safety standards, housekeeping practices, and control plans while maintaining strong compliance, risk management, and operational governance.