Customer Sales And Support Center Front Line Representative - Asia Pacific

Are you passionate about delivering exceptional customer experiences and being the first point of contact that makes a real difference? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Sales & Support Center Front Line Representative - APAC , you will be providing first-contact resolution for customer inquiries across the APAC region, managing orders, creating quotations, and connecting customers with the right solutions and sales teams. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Support Center (CSSC) team, you'll create impact by Delivering seamless customer interactions that strengthen relationships and drive business growth across the entire APAC region.

Your main responsibilities include:

• Serve as the first point of contact for customer inquiries, providing timely resolutions or routing to relevant sales teams across APAC
• Process quotations, order entries, and order changes in SAP while ensuring accuracy and adherence to service level agreements
• Create and manage tickets (Requests for Information, Quotation, Logistics etc.) to document, track, and escalate customer requests
• Identify business opportunities during customer interactions and hand over to relevant sales teams
• Maintain customer contact data in SAP CRM and resolve missing order data to ensure executable orders
• Promote Grundfos digital tools (GPC, MyGrundfos, Extranet) and identify internal process improvement opportunities
  
  

What makes you a great fit

Above all, you are a customer-focused professional with strong communication skills, SAP experience, and a talent for managing multiple priorities while building trusted relationships with internal and external stakeholders. We would also imagine that you have:

• 2-3+ years of relevant customer service or administrative experience
• Working knowledge of SAP (CRM/SD) and proficiency in MS Office applications
• Excellent written and spoken English with strong communication and relationship-building skills
• Vocational certificate, Associate's Degree, or equivalent work experience
  
  

It is a plus if you also:

• Knowledge of pump products and applications (e.g., interpreting type keys, identifying pumps vs spare parts)
• Understanding of business structures, key market needs, and order fulfillment processes
• Experience supporting sales organizations in a regional or multi-country environment
  
  

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, home working opportunities and parental support.
• Annual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.
  
  

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com

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