Client Delivery Manager

About 2X: 2X is redefining how marketing gets done through a scalable, flexible, and deeply embedded Marketing as a Service ( MaaS ) model. We partner with some of the world’s leading B2B organizations to accelerate growth, improve operational efficiency, and drive measurable business outcomes. Our teams function as true extensions of our clients marketing organizations — integrating strategy, execution, and data-driven decision making to create lasting impact.

Role Overview

As a Client Delivery Manager (CDM) , you are responsible for managing end-to-end delivery operations for assigned client accounts. You ensure workstreams are executed efficiently, service levels are met, and client expectations are consistently managed through proactive oversight and structured communication.

You will collaborate closely with Client Partners , Client Success Managers , Marketing Operations, Creative, Data, and Revenue Operations teams to deliver marketing programs that meet scope, timing, and quality commitments. This role requires strong program and project management capability, balancing operational rigor, problem-solving, and people leadership to ensure consistent performance, account stability, and measurable value creation for clients.

Your Key Responsibilities

• - Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.
• - Lead program and project planning, including project plans, prioritization, and resourcing, in coordination with internal functional teams to deliver against client objectives and value outcomes.
• - Maintain strong operational rigor across timelines, dependencies, workflows, and communication to ensure predictable execution.
• - Monitor delivery progress through dashboards, trackers, and reports; proactively identify , mitigate, and escalate risks with context and recommendations before they impact client satisfaction or health scores.
• - Own delivery health signals, including utilization trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score.
• - Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework.
• - Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness.
• - Conduct regular internal stand-ups and client-facing check-ins to align on deliverables, progress, and dependencies.
• - Ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations.
• - Support QA processes by reviewing outputs, enforcing standards, and addressing quality gaps promptly.
• - Provide coaching and feedback to Coordinators and junior delivery team members to strengthen execution capability and consistency.
• - Champion delivery excellence, operational efficiency, and continuous improvement, identifying opportunities to improve processes, reduce rework, and increase client value.
  
  

• Client-Obsessed: Passionate about delivering exceptional value, solving complex problems, and being highly accountable for client health and success.
• Accountable & Detail-Oriented: Owns outcomes and ensures delivery excellence at every stage.
• Structured & Process-Driven: Uses frameworks and tools to manage multiple moving parts effectively.
• Collaborative: Builds strong working relationships across teams and centers to drive alignment.
• Calm Under Pressure: Maintains composure and professionalism during challenges or escalations .
  
  

• - Net Revenue Retention (direct contribution)
• - Client NPS & Satisfaction (day-to-day ownership)
• - Delivery Quality, SLA Adherence, and Escalation Resolution
  
  

• - 4–6 years of experience in client delivery, marketing operations, or project management roles.
• - Proven experience managing delivery processes, resource coordination, and client communications.
• - Demonstrated experience leading marketing projects engagements and applying program/project management methodologies (agile, waterfall, or hybrid) to drive delivery success and client value a plus.
• - Working knowledge of B2B marketing workflows and cross-functional delivery models.
• - Demonstrated leadership within operational teams.
• - Excellent English communication and interpersonal skills; able to engage with cross-regional stakeholders.