Customer Service Representative

We are looking for Customer Service representative to deliver high‑quality assistance and support to beneficiaries. This role manages assistance cases end‑to‑end, coordinating closely with medical specialists, global assistance centers, and concierge teams to ensure efficient, cost‑effective, and empathetic service.

Responsibilities

• Serve as the first point of contact for incoming assistance requests.
• Manage cases efficiently and accurately according to Compass protocols.
• Coordinate medical, security, and concierge assistance when required.
• Ensure all case updates, documentation, and handovers are clear and complete.
• Escalate urgent or complaint‑related cases as needed.
• Maintain confidentiality, professionalism, and adherence to policies.
• Support team operations, including shift transmissions and training of new coordinators.

Qualifications

• Experience in customer service; 
• Strong communication, problem‑solving, and multitasking skills.
• Ability to work under pressure and in a team environment.
• Fluent in English.

Why Join Us:

• Be part of a global organization dedicated to providing exceptional medical and travel security services.
• Work in a dynamic and supportive environment.
• Opportunity to make a meaningful impact on the health and well-being of our clients.