Assistant Reservations Manager - Amanpulo

Location Overview

Join our team in Amanpulo. Blissfully marooned in the Cuyo Archipelago of northern Palawan in the Philippines, Amanpulo lies on Pamalican Island, a private island fringed with white sand beaches and pristine reefs. Offering a back to nature experience in supreme comfort and privacy, this tropical paradise is lapped by calm clear seas ideal for water sports, while sandy tracks lead to deserted coves and jungle-clad lookouts.

Assistant Reservations Manager - Amanpulo

Role

We are seeking a highly motivated and skilled Assistant Reservations Manager. The Assistant Reservations Manager plays a vital role in supporting the Reservations Manager in overseeing the overall operations of the department, ensuring the team delivers high-quality output while strategically prioritizing the optimization of hotel occupancy and revenue.

Responsibilities

• Oversee the reservations department to ensure a structured, efficient, and well-organized operation.
• Ensure strict compliance with established policies and procedures for handling and confirming reservations.
• Manage the reservations team, ensuring prompt and professional responses to all room inquiries and booking requests.
• Handling VIP bookings endorsed by higher management and corporate teams, ensuring exceptional service.
• Ensure compliance with LQA (Leading Quality Assurance) and Aman SEVA standards in all reservation processes.
• Attend the daily operations meeting to ensure that all relevant information about all upcoming bookings is relayed to each department concerned.
• Conduct a thorough pre-arrival check for all reservations arriving the next day to confirm all details are correctly recorded in the system.
• Review the travel agent commission report monthly to verify accuracy in all details.
• Execute reasonable requests as directed by management to support business needs.
• Identify training needs and provide structured development programs for all new and existing reservations team members.
• Exhibit strong teamwork by willingly taking on assignments within or beyond the department, as instructed by the Immediate Head.
• Stay updated on company policies and code of conduct by reviewing relevant guidelines and ensuring adherence to established standards.
  
  

Qualifications

• Bachelor’s degree in Hotel and Restaurant Management, Tourism Management, or a related field.
• Minimum of 2–5 years of experience in hotel reservations operations in the same capacity.
• Prior experience with international or luxury hotel brands is an advantage.
• Proficient in hotel reservation systems (e.g., OPERA, Fidelio, or similar).
• Familiarity with Microsoft Office Suite, especially Excel.
• Basic understanding of accounting or billing procedures related to reservations.
• Strong attention to detail and accuracy in data entry and guest information.
• Excellent communication skills (verbal and written) in English; additional languages are a plus.
• Customer service-oriented with a professional and courteous demeanor.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Team player with the ability to work independently when needed.
  
  

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. 

• One Duty Meal
• Amanpulo Employee Discount
• Vacation Leave, Sick Leave, Public Holidays
• Health and Life Insurance
  
  

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.

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