CLM Specialist Merchant

Overview:

The CLM Specialist is in-charge of managing the merchant lifecycle from acquisition to use case adoption and retention for the Retail & MSME Business.

What you will do:

• Develop CLM strategies for the guide customers through the acquisition, engagement, retention, and advocacy stages.
• Design and map out customer journeys, creating personalized communication sequences at each stage of the funnel
• Build & implement lifecycle campaigns
• Proactively track and analyze customer data, campaign performance, and key performance indicators (KPIs) to measure success and identify areas for improvement.
• Work closely with sales, marketing, product development, to ensure campaign efforts align with broader business objectives and that the customer experience is seamless.

What we are looking for:

• Bachelors degree in Business, Statistics, Math, Industrial Engineering, Information Technology, or similar fields
• At least 2 years of experience in CLM work in a FinTech and Financial services institutions
• Good interpersonal and communication skills
• Presentation skills
• Strong analytical skills
• Proficiency in campaign platforms such as Clevertap, MS Office applications, and data base systems is an advantage