Service Associate - Concierge Airport

SHANGRI-LA BUSINESS SOLUTIONS AND SERVICES INC.

A shared services company that services the Shangri-La Manila Properties

• Makati Shangri-La
• Edsa Shangri-La, and
• Shangri-La at The Fort
  
  

• To have complete knowledge of the operational systems at the Front Office.
• To have knowledge of Shangri-La’s standard operating policies and procedures for Concierge / Transportation department.
• To have complete knowledge of Shangri-La’s Programme e.g. Golden Circle.
• Customer Delight and Retention Service Standards
• Builds relationship with guests to delight and gain loyalty.
• Ensures all interactions with guests are handled professionally and with care adhering to hotels policies and procedures.
• Monitors all arriving flights and immediately advises the hotel for any delay or cancellation.
• Monitors the availability of vehicles of duly accredited hotel limousine service and other back-up units at the airport.
• Ensures that all guests are met and provided with transportation to the hotel.
• Maintains all quality standards and procedures from guests arrival, up to guests departure.
• Ensures availability of amenities in the Shangri-La lounge and all hotel limousine vehicles.
• Ensures and maintains the cleanliness of the Shangri-La lounge.
• Maintains good relations International Airport authorities.
• Contributes to the sale of rooms to incoming guests by offering hotel services for guests with no prior reservations and advises the hotel accordingly.
  
  

• Communicates and writes with fluency in English (as well as the local language)
• Has a neat and pleasant appearance
• Has a knowledge in database management and record keeping
• Can be a positive role model
• Is willing to work in flexible hours