Senior Engineer II - IT Systems

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description

Job Purpose:

The IT Quality Assurance Engineer plays a critical role in ensuring the accuracy, integrity and reliability of Configuration Management Database (CMDB) data, while driving continuous improvement across IT Assets and operational processes. This role helps support Microchip Technology Inc.’s compliance with industry standards by applying quality assurance methodologies and to maintain trustworthy data. The IT Quality Assurance Engineer reports to the IT Asset Manager in the Philippines and collaborates with global teams.

Responsibilities

• Maintain CMDB accuracy through audits, reconciliations, and validation of configuration items.
• Implement data quality controls and monitor CMDB health via dashboards and reports.
• Streamline and automate ITAM workflows using ServiceNow to improve efficiency and reduce errors.
• Document and enhance IT processes aligned with ITIL and IAITAM standards.
• Conduct QA audits to ensure compliance with asset lifecycle, licensing, and security policies.
• Lead UAT for system enhancements and validate alignment with business requirements.
• Collaborate with cross-functional teams to drive process improvement, regulatory compliance and mentor Junior staff to foster a culture of accountability and continuous improvement.
  
  

• Degree in Computer Science, Computer Engineering, or equivalent IT experience
• 5-6+ years in IT QA, CMDB management, or process improvement
• Proficient in ServiceNow, Ivanti, and data analytics tools
• Strong documentation, Excellent verbal and written communication (English)
• IAITAM and ITIL v4 certifications is an advantage
• Detail-oriented with a focus on data integrity and operational efficiency
• Proven leadership skills and the ability to inspire and motivate teams.