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Lead Hypercare And Stabilization Project Manager

Talentmate

Philippines

13th February 2026

2602-2544-943

Job Description

Join a highly supportive and growth driven environment
Lead high-impact transformation initiatives in a mission-driven organization

About Our Client

Our client is an internationally recognized healthcare provider committed to delivering compassionate care and innovative solutions across a broad network of facilities. With a strong focus on operational excellence and community impact, they are continuously evolving to meet the needs of patients and stakeholders.

Job Description

Assist in carrying out stabilization and hypercare tasks across the discern, design, build, transition, and stabilization phases, with emphasis on post-go‑live support.
Manage structured triage of issues, defects, and incidents; prioritize items based on severity, SLA impact, and business risk; and oversee resolution through defined workflows and escalation routes.
Track early‑life service performance by monitoring SLAs, KPIs, volumes, error rates, and quality indicators, and identify trends or gaps that may hinder stabilization.
Work closely with stakeholders in the U.S. and the Philippines-including Operations, Transition, Knowledge Transfer, Process, and Technology teams-to remove stabilization barriers and address readiness concerns.
Maintain accurate and up‑to‑date SOPs, stabilization documentation, issue logs, and handoff materials in alignment with documentation and knowledge‑management standards.
Participate in governance meetings, operational reviews, and stakeholder briefings; develop stabilization reports, dashboards, and executive‑ready updates.
Review operational data to identify stabilization risks and support mitigation actions, escalation efforts, and decision‑making using established RAID methodologies.
Confirm that stabilization exit criteria and SLA recovery are achieved, and support the formal transition into steady‑state Business‑as‑Usual operations with clear ownership and documentation.
Drive continuous improvement by capturing lessons learned, root‑cause insights, and recommendations to enhance hypercare frameworks and future transitions.

The Successful Applicant

Preferred certifications: ITIL, Lean Six Sigma Yellow/Green Belt, or similar
Bachelors degree in Business, Operations, Engineering, or related field
Masters degree (preferred)
2 to 10 years of relevant work experience
Experience in shared services, process operations, analytics, transformation, or program/project management
Exposure to post‑go‑live support, service delivery, or operational stabilization
Experience or training in platforms such as Workday, ServiceNow, Microsoft Office, or analytics tools (preferred)
Proficiency in English

Whats on Offer

Opportunity to lead strategic initiatives with high visibility and impact.
Be part of a large organization with collaborative environment that values innovation, mentorship, and continuous improvement.

Contact: Keith Saique

Quote job ref: JN-022026-6946054

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Metro Manila
Company Website:	https://redirect.michaelpage.com/mp-home	Job Function:	Engineering
Company Industry/ Sector:	IT Services And IT Consulting Software Development And Computer And Network Security

What We Offer

About the Company

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