Process Specialist

POSITION SNAPSHOT

Location: Meycauayan, Bulacan, PH

Company: Nestlé Business ServicesFull-timeBachelor’s Degree

Position Summary

• Serve as process expert to support operations, business continuity and continuous improvement within the team . Act as system specialist while managing standards, internal control and compliance and capability building for new hires.
• Supports operations ensuring all activities in scope are executed in a timely manner and according to the agreed Key Performance Indicators (KPIs). Coaches and trains the team members to address the functional capability building needs.
• Drives towards excellence in the delivering the services of the assigned scope by ensuring best practices are implemented and that the necessary controls meet current and future business/market needs
• Identifies, proposes and executes process initiatives to ensure efficiency and improve performance
  
  

• Act as process expert and act as buddy for new hires in the team
• Support team performance by reviewing and conducting RCA on escalations
• Provide insight to supervisors on learning and operational needs from escalations review
• Act as back-up to support spike in volume and ensure capacity utilization for team members is at acceptable level
  
  

• Provide FT and T&E network key insight on Team Learning Needs based on the escalations and the insights from RCA exercises
  
  

• Support in identification of opportunity for automation and analytics, conduct and document feasibility together with PO, and operations team.
• Gathers and analyses process and other relevant metrics to identify opportunities for improvements
• Close collaboration with Global and Local teams on joint initiatives
• Sharing of good practices and success stories across organization that would help in process improvement and efficiency
  
  

• Strong experience in Marleting Processes and Tools
• Fluent in the language of the Market that is serviced
• Good Communication skills
• Problem Solving and Analytical skills
• Project Management Skills