Expert ServiceNow Engineer

What Its About

We are looking for a seasoned ServiceNow expert to lead the technical evolution and strategic direction of our ServiceNow platform. This hybrid role blends deep engineering expertise with product ownership and solution architecture, requiring a strong ability to engage with business stakeholders, translate strategic needs into scalable solutions, and drive prioritization across competing demands. You will be responsible for ensuring the platform delivers high-value outcomes across IT and business domains, including HR, Legal, Finance, and Operations.

Key Responsibilities

• Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives.
• Balance technical feasibility, business impact, and resource availability to drive decision-making.
• Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities.
• Architect and lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications.
• Define and enforce development standards, governance models, and platform best practices.
• Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations.
• Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases.
• Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals.
• Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation.
• Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality.
• Ensure architectural consistency and alignment with enterprise IT strategy.
  
  

What We Expect

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development.
• Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships.
• Strong understanding of ServiceNow architecture, APIs, and integration strategies.
• Experience in Agile product ownership and backlog management.
• Strong background in IT Service Management (ITSM) and familiarity with ITIL practices.
• Demonstrated experience leveraging AI capabilities within ServiceNow
  
  

Preferred Skills

• ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD)
• Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to influence without authority and drive consensus across diverse teams.
  
  

What We Offer

• Dynamic, entrepreneurial, and international work environment.
• Culture that values diverse perspectives and innovative thinking.
• Long-term career growth in a global, client-focused organization.
• Supportive and open team culture.
• Exposure to the private markets industry and mentorship from top professionals.
• Competitive compensation, performance-based incentives, and long-term benefits.
• 20 vacation days annually and a one-month sabbatical every five years.
• Hybrid work setup for flexibility and balance.
• Education assistance, on-the-job training, and career development programs.
• Fun team events and volunteer opportunities to give back to the community.
  
  

www.partnersgroup.com

Please be aware, fraudsters may pose as Partners Group recruiters. All g enuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at hr@partnersgroup.com

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