Product Manager - Salesforce CRM

About This Role

• Utilise your expertise to provide support and advice to key stakeholders.
• Fixed, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service.
• VPS Grade 6: $138,631 - $185,518 plus superannuation.
  
  

The Department of Justice and Community Safety (the department) is seeking a Product Manager – Salesforce CRM to provide a critical role at Emergency Management Victoria.

About The Business Unit

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victorias emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary / Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the departments emergency management accountabilities.

About The Role

The Product Manager – Salesforce CRM is a member of the Recovery Programs Coordination and Delivery Branch within EMV, leading the strategy and iterative delivery of the Salesforce Customer Relationship Manager (CRM) product. The role reports directly to the Deputy Director, Recovery Program Coordination and Delivery.

Leading the end-to-end ownership of EMVs Salesforce CRM product, you will achieve objectives by defining and maintaining a strategic product roadmap, directly managing a business analyst to support requirements gathering analysis and stakeholder engagement, and engaging cross-functionally with business units to translate operational needs into prioritised, value-driven outcomes that support affected individuals, business, communities and regions. Working within an agile delivery model, you will balance competing stakeholder demands, drive platform adoption and continuously iterate on the product to ensure the CRM remains fit for purpose and aligned with organisational goals.

Some Of Your Duties Will Include

• Define and maintain the Salesforce CRM product strategy and roadmap in collaboration with senior stakeholders, ensuring the CRM strategy remains aligned with organisational priorities and the evolving needs of business units across the organisation.
• Proactively engage with business function leads to understand operational needs, surface pain points and identify opportunities to enhance the CRM platforms value to users, serving as the primary point of contact between business stakeholders and the technical delivery team.
• Translate stakeholder insights and strategic objectives into well-defined user stories and acceptance criteria, maintaining a prioritised product backlog that maximises value delivery within available capacity.
  
  

To learn more about this role before applying, please read the attached position description.

About You

To be successful in this role, you will have:

• Product management experience, ideally with Salesforce CRM or SaaS platform products, including ownership of a product roadmap, backlog and agile delivery cycles.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs from multiple stakeholder groups into clear, prioritised product requirements and user stories.
• Working knowledge of CRM platforms and data management practices, including familiarity with Salesforce, data governance principles, and security and compliance considerations in an enterprise environment, alongside proficiency with agile delivery and collaboration tools such as Jira and Confluence or equivalent.
  
  

Qualifications

• Project management or product delivery certification such as PMP, PRINCE2, Certified Scrum Product Owner (CSPO) or equivalent is essential. Demonstrated experience managing end-to-end product delivery may be considered in lieu of formal certification.
• Salesforce Administrator certification is highly desirable, with additional Salesforce credentials such as Salesforce Business Analyst or Salesforce Service Cloud Functional Consultant considered a significant advantage.
• Relevant tertiary or postgraduate qualifications in Business, Information Systems, Computer Science or a related field would be highly regarded.
• Appropriate vocational qualifications and certifications in areas such as Agile delivery, product management, change management or stakeholder engagement are highly desirable.
  
  

How To Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please dont hesitate to get in touch with the contact person listed on this ad.

Important Information

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young peoples rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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